Delivery Options Overview

At Bashaer Alshaam Roastery, we are committed to delivering the finest roasted seeds, nuts, and other products straight to your door. Here's everything you need to know about our delivery process.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Delivery Areas

We currently offer delivery across the United Arab Emirates. Whether you're in Dubai, Abu Dhabi, Sharjah, or any other emirate, you can enjoy our high-quality products delivered to your home.

Delivery Time:

  • Standard Delivery:
    Orders placed before 12:00 PM are usually processed and dispatched the same day. You can expect your order to arrive within 2–3 business days.

  • Express Delivery:
    Need your order sooner? Select express delivery at checkout to receive your order within 1–2 business days.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can follow your delivery in real time.

Packaging

At Bashaer Alshaam Roastery, we take pride in ensuring that our products reach you in perfect condition. Our packaging is designed to maintain the freshness and quality of our roasted seeds and nuts throughout the delivery process.

Returns and Exchanges

We strive to ensure your satisfaction with every purchase. If you are not satisfied with your order or receive any damaged items, please contact us within 24 hours of delivery for assistance. We will gladly arrange for a replacement or refund as per our Return Policy.

Find Answers to Common Questions

FAQs

At Bashaer Alshaam Roastery, we’re here to help! Below are some of the most frequently asked questions from our customers. If you don’t find the information you’re looking for, feel free to reach out to us.

What areas do you deliver to?

We deliver across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, and more. Whether you're in the city or a surrounding area, we’ll ensure your order reaches you fresh and on time.

How long will it take for my order to arrive?
  • Standard Delivery: Orders usually take 2–3 business days to arrive.
  • Express Delivery: You can receive your order within 1–2 business days with our express option.

You’ll receive a tracking number once your order is dispatched, allowing you to monitor the delivery status.

Do you offer free delivery?

Yes, we offer free delivery on orders over AED 150. For orders below AED 150, a delivery fee of AED 20 applies. If you need your order sooner, you can select express delivery for an additional fee of AED 30.

What should I do if my order arrives damaged?

If you receive damaged or incorrect items, please contact us within 24 hours of receiving your order. We will arrange for a replacement or refund, depending on your preference. You can reach us at info@bashaer-alshaam.com or call us at +971562691701.