Refund and Returns Policy

 

Thank you for choosing Bashaer Alshaam Roastery. We value your trust and satisfaction with our products. Below is our Refund and Returns Policy to ensure a seamless shopping experience.

Refund and Returns Policy

Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be returned within 7 days from the date of purchase.

  • The product must be unopened, unused, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) must be provided.

Please note that perishable goods, including roasted nuts, coffee, spices, and other food items, are not eligible for returns or refunds unless they arrive damaged or defective.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened or used food products.

  • Customized or special-order items.

  • Gift cards or promotional items.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us immediately at [email address or phone number] within 24 hours of delivery. To process your claim:

  1. Provide your order number.

  2. Attach clear photos of the damaged or incorrect item(s).

We will review your claim and, if approved, offer a replacement, exchange, or refund.

Refunds

Refunds are processed under the following circumstances:

  • Approved return items are received and inspected by our team.

  • Refunds will be credited back to your original payment method within 7-10 business days.

If you haven’t received your refund within the stated period:

  1. Check with your bank or credit card provider, as processing times may vary.

  2. Contact us at [email address] for assistance.

Exchanges

Exchanges are accepted for items of equal or greater value if:

  • The item is returned in its original condition.

  • Stock availability permits.

Shipping costs for exchanges may apply.

Return Shipping

Customers are responsible for covering the cost of return shipping unless the item was damaged, defective, or incorrect upon delivery. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We are not liable for returns lost in transit.

Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: info@bashaer-alshaam.com

  • Phone: +971562691701

  • Address: Opposite Aswaq Al Khalij, Julfar, Ras Al khaimah, United Arab Emirates.

We’re here to assist you and ensure your experience with Bashaer Alshaam Roastery is exceptional.