{"id":14,"date":"2025-01-22T06:46:05","date_gmt":"2025-01-22T02:46:05","guid":{"rendered":"https:\/\/bashaer-alshaam.com\/?page_id=14"},"modified":"2025-01-23T06:04:23","modified_gmt":"2025-01-23T02:04:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bashaer-alshaam.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"
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\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/strong><\/h1>\n

\u00a0<\/p>\n

Thank you for choosing Bashaer Alshaam Roastery. We value your trust and satisfaction with our products. Below is our Refund and Returns Policy to ensure a seamless shopping experience.<\/p>\n

<\/div>\n

\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/strong><\/h3>\n

Eligibility for Returns<\/strong><\/h4>\n

We accept returns and exchanges under the following conditions:<\/p>\n

    \n
  • \n

    The item must be returned within 7 days<\/strong> from the date of purchase.<\/p>\n<\/li>\n

  • \n

    The product must be unopened, unused, and in its original packaging<\/strong>.<\/p>\n<\/li>\n

  • \n

    Proof of purchase (receipt or order confirmation) must be provided.<\/p>\n<\/li>\n<\/ul>\n

    Please note that perishable goods<\/strong>, including roasted nuts, coffee, spices, and other food items, are not eligible for returns or refunds unless they arrive damaged or defective.<\/p>\n

    <\/div>\n

    Non-Returnable Items<\/strong><\/h4>\n

    For health and safety reasons, the following items cannot be returned:<\/p>\n

      \n
    • \n

      Opened or used food products.<\/p>\n<\/li>\n

    • \n

      Customized or special-order items.<\/p>\n<\/li>\n

    • \n

      Gift cards or promotional items.<\/p>\n<\/li>\n<\/ul>\n

      <\/div>\n

      Damaged or Defective Products<\/strong><\/h4>\n

      If your order arrives damaged, defective, or incorrect, please contact us immediately at [email address or phone number]<\/strong> within 24 \u0633\u0627\u0639\u0629 \u0645\u0646 \u0627\u0644\u0648\u0644\u0627\u062f\u0629<\/strong>. To process your claim:<\/p>\n

        \n
      1. \n

        Provide your order number.<\/p>\n<\/li>\n

      2. \n

        Attach clear photos of the damaged or incorrect item(s).<\/p>\n<\/li>\n<\/ol>\n

        We will review your claim and, if approved, offer a replacement, exchange, or refund.<\/p>\n

        <\/div>\n

        Refunds<\/strong><\/h4>\n

        Refunds are processed under the following circumstances:<\/p>\n

          \n
        • \n

          Approved return items are received and inspected by our team.<\/p>\n<\/li>\n

        • \n

          Refunds will be credited back to your original payment method<\/strong> within 7-10 business days<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

          If you haven\u2019t received your refund within the stated period:<\/p>\n

            \n
          1. \n

            Check with your bank or credit card provider, as processing times may vary.<\/p>\n<\/li>\n

          2. \n

            Contact us at [email address]<\/strong> for assistance.<\/p>\n<\/li>\n<\/ol>\n

            <\/div>\n

            Exchanges<\/strong><\/h4>\n

            Exchanges are accepted for items of equal or greater value if:<\/p>\n

              \n
            • \n

              The item is returned in its original condition.<\/p>\n<\/li>\n

            • \n

              Stock availability permits.<\/p>\n<\/li>\n<\/ul>\n

              Shipping costs for exchanges may apply.<\/p>\n

              <\/div>\n

              Return Shipping<\/strong><\/h4>\n

              Customers are responsible for covering the cost of return shipping unless the item was damaged, defective, or incorrect upon delivery. We recommend using a trackable shipping service<\/strong> or purchasing shipping insurance for high-value items. We are not liable for returns lost in transit.<\/p>\n

              <\/div>\n

              \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/strong><\/h4>\n

              For any questions or concerns about our Refund and Returns Policy, please contact us:<\/p>\n

                \n
              • \n

                \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/strong>: info@bashaer-alshaam.com<\/p>\n<\/li>\n

              • \n

                \u0627\u0644\u0647\u0627\u062a\u0641<\/strong>: +971562691701<\/p>\n<\/li>\n

              • \n

                Address<\/strong>: Opposite Aswaq Al Khalij, Julfar, Ras Al khaimah, United Arab Emirates.<\/p>\n<\/li>\n<\/ul>\n

                We\u2019re here to assist you and ensure your experience with Bashaer Alshaam Roastery is exceptional.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                Refund and Returns Policy \u00a0 Thank you for choosing Bashaer Alshaam Roastery. We value your trust and satisfaction with our<\/p>","protected":false},"author":50,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy | Bashaer Alshaam Roastery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bashaer-alshaam.com\/ar\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy | Bashaer Alshaam Roastery\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy \u00a0 Thank you for choosing Bashaer Alshaam Roastery. 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